Personal Data Processing and Privacy Policy

At SugarRush Casino, we understand the importance of privacy and are committed to safeguarding your personal information. Our Personal Data Processing and Privacy Policy outlines our practices and procedures for collecting, using, disclosing, and retaining your personal information.

1. Collection of Personal Data

We may collect and process the following personal data:

• Registration information: When you create an account with us, we collect your name, email address, date of birth, and country of residence.
• Payment information: To process transactions, we collect your payment method, billing address, and other necessary details.
• Technical information: We collect information about your device, browser, and IP address when you visit our website.
• Gameplay information: We collect data on your gaming preferences, bets, and winnings.
• Customer support information: When you contact our customer support, we may collect your name, email address, and other relevant details to resolve your issue.

2. Use of Personal Data

We use your personal data for the following purposes:

• Account management: We use your registration information to create and manage your account, verify your identity, and prevent fraudulent activities.
• Payment processing: We use your payment information to process transactions and issue refunds when necessary.
• Website optimization: We use technical information to improve our website’s performance, troubleshoot issues, and enhance user experience.
• Personalization: We use your gameplay information to tailor our services to your preferences, send relevant promotions, and improve our games.
• Customer support: We use your customer support information to resolve your inquiries and improve our support services.

3. Disclosure of Personal Data

We do not sell or rent your personal data to third parties. However, we may share your personal data with:

• Service providers: We may engage third-party companies to perform services on our behalf, such as payment processing, data analysis, and marketing services. These providers are required to protect your personal data and use it only as necessary to perform their services.
• Legal authorities: We may disclose your personal data if required by law, or to protect our legal rights, property, or the safety of our users or the public.

4. Data Retention

We will retain your personal data for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

You have the right to:

• Access your personal data held by us.
• Request the correction of any inaccurate personal data.
• Request the deletion of your personal data, subject to legal and contractual restrictions.
• Object to the processing of your personal data for direct marketing purposes.
• Withdraw your consent for the processing of your personal data, where applicable.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

6. Security

We employ appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by sending an email to the address registered with your account.

8. Contact Information

If you have any questions or concerns about our Personal Data Processing and Privacy Policy, please contact our Data Protection Officer at [email protected].